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Standard Terms & Conditions 

1.  Installation Work: 
a) All electrical installation work will comply with BS7671: 2008 and 1 and any amendments in force at the time of the works.
b) All electrical installation work will comply with applicable Building Regulations in force at the time of the works.
c) Where work is to extend or modify existing circuits, costs quoted assume that the existing installation is in adequate condition and complies with minimum current regulations. Any works found required to bring the necessary parts of the existing installation up to standard will be at additional cost.
d) Unless stated otherwise, all cables will be concealed by chasing into the building fabric or concealed in building voids, under floors, etc. Where impracticable, cabling will be neatly surface run, either clipping direct or housed in trunking / conduit.
e) Where carpet or flooring coverings may require lifting to allow concealed installation work, no charge is made for this service, with best endeavours being made to avoid damaging them and to refit them to an acceptable standard. However, consideration of employing a specialist fitter may be prudent, at your cost to effect a fully satisfactory reinstatement.
f) Where agreed beforehand, chases to walls, etc will be re-filled to 2mm below plaster finish depth, however final finishing of skim coat plaster and final decoration is excluded.
g) All endeavours will be made to undertake installation work to a clean standard, using dustsheets and vacuum cleaning equipment as necessary.
h) The contract outlines the expected duration of the installation work.
i) Whilst undertaking the installation work at the property, the client is required to provide water and power free of charge.
j) Whilst West Group Technical Services Ltd. will try to uphold timescales given, these timescales are approximate, and no responsibility can be taken by West Group Technical Services if 3rd party suppliers or services working along side are delayed.
2.  Exclusions:
a) Clearing and / or moving of furniture and other items blocking access to work areas are not included, except where detailed, builders work (creating of holes larger than 50mm diameter, creating of support structures, etc) are not included, except as outlined in 1d, e and f above.
b) Re-decoration and final making good is excluded from quoted costs, unless specifically detailed as included.
c) Removal from site and disposal of rubble, fittings, wiring, materials, general waste and packaging is not included.
3.  Extras and Variations:
a) All extras and variations must be agreed in writing prior to commencement.
4.  Pricing:
a) The costs quoted assume continuous and unhindered access to the site by prior arrangement with you.
b) Unless stated otherwise, the costs quoted assume standard working hours between the hours of 08:00 hrs - 17:00 hrs Monday to Friday inclusive. Work required outside these hours may attract out of hours premium rates.
c) Any additional work not covered in our quoted costs will attract additional time charge rate of £40.00 per hour plus materials cost and VAT.
d) All figures quoted are subject to VAT at the prevailing rate.
e) All figures quoted are valid for a date of 30 days from the date of the estimate or quotation.
5.  Deviations from Building Regulations and BS7671:
a) All work where applicable, will be executed fully in compliance with applicable Building Regulations and BS7671 in force at the time of the work, particularly in respect of work in dwellings to allow the legal Part P obligations to be met. Where a Client requires deviation from such regulations, a written instruction and record will be required.
6.  Risk and Title of Goods and Property:
a) The risk in all goods supplied shall pass to the Client upon delivery.
b) All goods supplied shall remain property of West Group Technical Services Ltd. until all sums due have been paid in full.
c) The client is responsible for ensuring that the property is insured for the duration of the installation work.
7.  Warrantee:
a) West Group Technical Services Ltd. warrants its installation work to be defect free for a period of twelve months from invoice date. Such cover does not extend to goods not supplied by West Group Technical Services Ltd., physical damage to products, or any instance where the original installation has been altered or tampered with subsequently by third parties.
8.  Payment:
a) Unless agreed in writing payment in full must be made on completion of the specified works to West Group Technical Services Ltd.
b) Stage payments will be requested by prior arrangement where planned works take longer than 5 days. We reserve the right to request from you stage payments in the instance where works take longer than 5 days.  
9. Personal Data: 
a) We will retain information on our electronic accountancy software and mailchimp for the purposes of invoicing and sending infrequent, informative emails compliance with applicable Data Protection legislation as detailed on the attached Addendum. 
10.  Dispute Resolution:
a) In the event of a dispute, mediation is to be the preferred method of resolution.


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Training purchases made from


Under this policy, you may cancel your purchase of the course within the period of 14 calendar days from the date on which the contract of purchase is concluded. This is called a "Cancellation Period". Note that if you redeem your voucher during the Cancellation Period, you expressly request us to begin providing the course materials and you acknowledge that you lose your right to cancel the purchase of the course and get any refund for it.

In case you decide to cancel your purchase of a course, it can be done in the following way:


If you cancel the purchase of a course within 14 calendar days as mentioned above, we will refund you for all payments made as a part of your purchase within 14 calendar days from the day we accept that you are entitled to a refund.

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