Welcome to West Group Technical Services Ltd, an electrical and technical company dedicated to providing high-quality services and products. These Terms and Conditions outline the rules and regulations for the use of our website.

 

By accessing this website, we assume you accept these Terms and Conditions in full. Do not continue to use West Group Technical Services Ltd's website if you do not accept all of the Terms and Conditions stated on this page.

 

1. License to Use Website

1.1. Unless otherwise stated, West Group Technical Services Ltd and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

1.2. You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these Terms and Conditions.

 

2. Acceptable Use

2.1. You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website, or in any way which is unlawful, illegal, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.

2.2. You must not use this website to copy, store, host, transmit, send, use, publish, or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, or other malicious computer software.

2.3. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction, and data harvesting) on or in relation to this website without West Group Technical Services Ltd's express written consent.

 

3. Limitation of Liability

3.1. In no event shall West Group Technical Services Ltd be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from your use of this website or any content or services obtained through this website.

3.2. West Group Technical Services Ltd makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

 

4. Governing Law

4.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of Scotland and any disputes relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Scotland.

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5. Installation and Manufacturer Warranties

5.1 Installation Warranty

We stand behind our workmanship. The installation warranty covers defects in our installation work (not the parts themselves) from the date of completion/commissioning for the periods below:

- Electrical: 2 years installation warranty.
- Automation: 2 years installation warranty.
- Access Controls: 2 years installation warranty.
- Steel Fabrication: 5 years installation warranty.

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What this covers:
- Repair or re-performance of our installation work where a defect arises due to our workmanship.
- Reasonable labour and materials to correct our workmanship issues.

 

What this does not cover:
- Faults caused by the parts/products themselves, normal wear and tear, misuse, neglect, accidental damage, power surges, vermin, weather or environmental conditions beyond specification, corrosion due to site conditions, or third‑party modifications/works.
- Software/firmware updates or configuration changes outside the original scope.
- Finishes and coatings (e.g., paint, powder coat) unless expressly included; cosmetic issues that do not affect function.
- Any issue arising where the system has not been used, maintained, or serviced in line with our instructions/manufacturer guidance.

 

Conditions:
- The installation must not be altered by others without our prior written consent.
- The system must be operated and maintained as instructed, and all invoices must be paid in full.
- You must provide reasonable access for inspection and remedial works.

Our sole obligation under this installation warranty is, at our option, to repair or re-perform the defective installation work. We may charge for call-outs where no defect in our workmanship is found.

 

5.2 Manufacturer’s Warranty (Parts Only)

All parts and equipment we supply are covered by the manufacturer’s own warranty terms. The manufacturer’s warranty:
- Is specified by the manufacturer of the parts we install.
- Covers replacement parts if applicable.
- Does not cover the labour costs associated with diagnosing, removing, refitting, reprogramming, commissioning, or otherwise attending to replacement parts.
- May require product registration, proof of purchase, proper maintenance, and compliance with usage instructions.
- Is subject to the manufacturer’s exclusions and claim procedures, which may vary by product and brand.

 

We’ll assist in facilitating a manufacturer claim where reasonable, but approval, timing, and scope are determined solely by the manufacturer. Any labour, access equipment, shipping, travel, testing, or recommissioning related to manufacturer part replacement is chargeable unless expressly agreed otherwise.

 

5.3 Claims, Exclusions, and Process

How to make a claim:
1. Notify us promptly with your order details, site address, a description of the issue, and supporting photos/videos where possible.
2. Allow us access to inspect, test, and diagnose the issue.
3. If it is an installation workmanship defect within the relevant warranty period, we will arrange remedial works at our cost as outlined above.
4. If the issue is a faulty part covered by a manufacturer’s warranty, we will help you pursue the parts replacement under the manufacturer’s process. Labour and associated costs are chargeable.
5. If no fault is found or the issue is outside warranty, standard call-out, labour, and material rates apply.

 

General exclusions and limits:
- This clause does not affect your statutory rights.
- Warranties are non-transferable unless we agree in writing.
- We are not responsible for loss of data, software configurations, or consequential, indirect, or special losses.
- Any timelines for attendance are subject to parts availability, manufacturer response times, and site access.

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6. Changes to Terms

6.1. West Group Technical Services Ltd reserves the right to revise these Terms and Conditions at any time without notice. By using this website, you are agreeing to be bound by the then-current version of these Terms and Conditions.

 

If you have any questions about these Terms and Conditions, please contact us at West Group Technical Services Ltd

Office Address: Unit 3, Westerton Workshops, Killearn, Scotland, UK, G63 9LE

Email: info@westgrouptechnical.co.uk
Phone: 0141 343 7651

By using this website, you signify your acceptance of these Terms and Conditions. If you do not agree to these Terms and Conditions, please do not use our website.

 

Last updated: [16/02/2024]